<meta http-equiv="refresh" content="0; URL=noscript.html"> METU | Course Syllabus

Course Objectives

The main purpose of this course is to provide knowledge about how firms can respond to emergent political and economic changes by way of a paradigm shift in management approach. This involves integrating quality perspective to the management of organizations. The fundamental principle of a quality ecosystem is interdependence, i.e. something that happens in one part of the system may affect other parts within the system. Excellent organisations have some facets as sustainability, profitability, social responsibility, reputation and good governance. In achieving this, the contemporary manager is faced with the challenge of first making a healthy diagnosis of his/her organization and plan for change to achieve a successful transition to excellence.  Self-assessment approach used by quality award winner companies (like Motorola, AT&T, BT, GM, Nokia, Chevron, Marriot, Brisa, Kordsa, Arçelik, Netaş, Vitra, Bilim İlaç, and universities) is well as excellence advocates will be discussed as part of planning process.