At the end of the course, students are expected to:
- Gain a theoretical background and understanding of service design methodology and tools,
- Acquire the ability to identify a service design problem,
- Acquire hands-on experience in conducting a service design project by applying the methods and tools introduced.
- Gain knowledge in service design’s role for business,
- Gain experience in various workshop techniques used for stakeholders and codesigning with users,
- Gain knowledge about the service design from professionals to further pursue a career as service designers.