By the end of this course, students will be able to:
- demonstrate an understanding of the role of services in an economy.
- demonstrate an understanding of the nature of services and service strategy.
- analyze and develop a new service.
- assess the service quality.
- measure the performance of decision making units and improve them.
- demonstrate an understanding of demand forecasting in services delivery.
- demonstrate an understanding of inventory management in services delivery.
- demonstrate an understanding of service facilities location.
- determine the capacity needed for services delivery.