Lectures:               Mon and Wed, 11:45-13:00, at G109

Office Hours:         Mon 14:45-16:00, Wed 10:15-11:30, and by appointment

Upon successful completion of this course, the students are expected to:

• understand the relevance of operations to all members of the organization and gain a clear understanding of the operations functions in service and manufacturing firms and how it integrates with the overall business
• to be able to analyze decision problems in operations
• develop the skills to apply specific operational techniques
• apply the knowledge learned to case studies and actual organizations