Course Learning Outcomes
- To provide an understanding of self-assessment process -which is an important part of continuous improvement- through providing feedback of performance, operations, or progress toward goals and objectives.
- To diagnose a company’s performance using self-assessment which is a valuable part of the learning process that helps firms to develop their competence.
- To impart the concepts of quality improvement as developed by Deming, Juran, Crosby, Imai and Award schemes (Baldrige and EFQM Model)
- Focus upon the problems of implementation and discuss the ways of improving planning process based on self-assessment as input.