Upon successful completion of this course, students should be able to:

Course Specific Skills:

To provide an understanding of self-assessment process -which is an important part of continuous improvement- through providing feedback of performance, operations, or progress toward goals and objectives. To diagnose a company’s performance using self-assessment model that helps firms to develop their competences. To impart the concepts of quality improvement as developed by Deming, Juran, Crosby, Imai and Award schemes (Baldrige and EFQM Model). Focus upon the problems of implementation and discuss the ways of improving planning process based on self-assessment as an input.

Discipline Specific Skills:

Make comparisons of traditional and contemporary management systems and use Total Quality Management as a tool for improving management quality. To understand the relevance and applicability of these concepts to the service industry such as banks, insurance companies and hotels. Learn to integrate emerging concepts in management to the EFQM excellence model.

Personal and Key Skills:

To equip students with more pragmatic and less theoretical, real-world skills. Ability to develop a holistic perspective in management. Skills in assessing and planning an organization’s quality related efforts.