Business Process Management (BPM) is the set of concepts, methods, tools and techniques surrounding the definition, implementation, measurement and improvement of business processes in organizations. This course aims to familiarize the students with the key concepts of BPM. The students will learn the tools and the methodologies of business process modelling. Another objective is to introduce the students the awareness of business process improvement and business process redesign. By the end of this course, the students will be able to understand business processes from a general perspective and learn tools, frameworks and principles for managing them.