The students are able to:

1. Understand total quality concept

2. Understand of total quality management principles

3. Understand importance and ways of meeting and exceeding customer expectations

4. Understand quality organization and compare it to functional organization

5. Practice basic teamwork skills (communication, problem solving, conflict resolution)

6. Understand leadership styles

7. Understand quality standards, excellence models and their ontribution to total quality

8. Understand and criticize contemporary quality management approaches

9. Understand key success factors of TQM